Return & Refund - SILJOY LIGHTING
0

EN

Return & Refund

Return Policy

Within 30 days of the receipt of your order, if there is any product defect, you may return for a 100% refund (NOTE: If there is any product defect, please contact us immediately and take photos or videos to show us the defect to verify.) Return shipping charges will not be refunded. Please note that we do not accept returns after 30 days, but we provide a one-year warranty period, please check all products after receipt.

 

Return Steps

Please follow the steps below to return any part of your order in accordance with our return policy.

  1. Reply to your order confirmation email and specify the items to return. Please indicate the reason of return in the email and indicate whether you want to get refund or replace the goods.
  2. Ensure all packaging materials arein original packaging.
  3. Before shipment, please take the photos inside and outside the package as records to show that the product is indeed in the original condition.
  4. After shipping, please take a picture of the receipt together with the tracking number and send it to support@Siljoy.com. Once we receive and check the return, we will issue a refund or replacement and send you an email confirmation after the return.

Note: We strongly recommend insurance to prevent damage to the package during its return to us.

 

Refunds

For returned items, after we received them, it takes 5 - 10 business days for us to inspect for damage and restock. We will issue the refund accordingly after the inspecting process. If returned products arrived damaged or used we will not be able to provide a refund. Please allow up to 30 days for the credit to be finalized depends on the bank and credit card company that you use.

 

We must receive returned products before we can issue any refund. If we did not receive the products back for any giving reason, like the customer refuses to send the product back or the customer refuses to accept the package resulting in the shipping agent destroying the package, we will not be able to issue any refund.

 

Order Cancellation 

Customized items are not eligible for cancellation. For non-customized orders, you can cancel for free within 24 hours after you place the order by replying to your order confirmation email. After that, you can still cancel it as long as the products have not been shipped out. However, a $50 processing fee will be charged. Once the product is shipped out, the order can not be canceled.

 

THE FOLLOWING TYPES OF ORDERS DO NOT QUALIFY FOR CANCELLATION, RETURN OR REFUND:

Products and Invoices Labeled 'Customized Invoice', 'Made to Order', or 'Final Sale' Special purchases, such as Inventory Sale Items, Discontinued Items, and Custom Quotes.

 

If you have any questions, problems, or suggestions with either your order or our website, please don't hesitate to contact us.

We will get back to you as soon as possible. Contact us.